Effective Date: January 16, 2025

Cancellation Policy

We understand that plans can change. Please review our cancellation policy below:

• Cancellations made 24 hours or more before the scheduled pickup time will be eligible for a full refund.
• Cancellations made between 12-24 hours before the pickup time will incur a cancellation fee of 20% of the booking amount.
• No refund will be issued for cancellations made less than 12 hours before the scheduled pickup time or for no-shows.
• To cancel your booking, please contact us at info@vahanaastaxigoa.com or call us at 9156111431.

Refund Policy

Refunds will be processed as per the following conditions:

• If eligible for a refund, the amount will be credited to the original payment method within 7-10 business days.
• For payments made via bank transfer or cash, the refund will be processed directly to your bank account. You may be asked to provide your account details for this purpose.
• Any service fees or charges incurred during the payment process are non-refundable.

Exceptions

No refunds will be provided under the following circumstances:

• Last-minute cancellations (less than 12 hours before pickup).
• Customer no-shows or failure to provide necessary documentation for car rentals.
• Trips terminated early by the customer after service commencement.

How to Request a Refund

To request a refund, please email us at info@vahanaastaxigoa.com or call 9156111431 with your booking details. Our team will review your request and assist you further.

Contact Information

If you have any questions or need further assistance regarding our cancellation and refund policy, feel free to reach out:

• Email: info@vahanaastaxigoa.com
• Phone: 9156111431
• Office Address: North Goa Pernem 403519

Thank you for choosing Vahanaas Taxi Goa. We value your business and strive to provide a seamless experience.